Zoho Assist enables access to the remote desktop, sharing screens, or managing unattended computers. It is an enterprise-grade remote support and secure unattended remote access software. The cloud-based platform empowers businesses worldwide with secure remote support and remote access software to ensure a top-notch customer support experience.
Zoho Assist Overview
Zoho Assist ensures an instant remote support customer solution for customer support through web-based, on-demand. The remote desktop solution allows setting up and managing remote computers effortlessly with complete security and reliability. Zoho Assist is a one-stop solution that does not require prior software installation and can run entirely in a web browser. Most operating systems support the remote solution software, and the Zoho Assist Mobile app allows users to have remote sessions from their mobile devices.
Zoho Assist receives mostly positive reviews from several user review sites. Users at GetApp rate Zoho Assist 4.7 out of 5.0, and users at G2 Reviews rate it 4.6 out of 5.0.
Features
Zoho Assist offers a feature-rich, easy-to-use, secure, and cross-platform solution. The features of Zoho Assist are given below.
Administration and Maintenance
Zoho Assist Administration features include Integrations, Diagnostics, Unattended Access, Session Recording, Session Transfer, File Sharing, Screen Sharing, Unattended Remote Access, and Remote Reboot.
Platform and Security
Zoho Assist Platform and Security features include Cross-Platform Access, Multi-Platform Support, Mobile Device Access, Remote Device Control, and Device Enrollment.
Pricing Plans
Zoho Assist offers two pricing categories: Remote Support and Unattended Access. The pricing starts from $10 monthly per user (billed annually). Zoho Assist also offers a Free Edition for general users and a 15-day free commercial trial, which does not require a credit card.
Zoho Free Plan includes 1 Remote Support Technician, 5 Unattended Computers, Send Ctrl+Alt+Del, Instant Chat, Desktop App, UAC Compatible, Clipboard Sharing, Mac Support, User Management, Zoho Desk Integration, Zoho SalesIQ Integration, Organization Roles, and 1 Concurrent Session.
Remote Support
Zoho Assist offers three pricing solutions for Remote Support: Standard, Professional, and Enterprise.
- Zoho Assist Standard: The pricing starts from $10 monthly (billed annually) per user. It includes all features of the Free Edition and File Transfer, Multi-Monitor Navigation, Reboot and Reconnect, Session Transfer, Import Google Contacts, Custom Report, Screen Capture, Zendesk Integration, 2 simultaneous Sessions, and Voice Chat.
- Zoho Assist Professional: Pricing starts from $15 monthly (billed annually) per user. It includes all Standard Edition features and Mobile Apps (iOS, Android), Schedule Sessions, Screen Sharing, Session Notes, Custom Email Templates, Rebranding, Advanced Reports, and 4 simultaneous Sessions.
- Zoho Assist Enterprise: The pricing starts from $24 monthly (billed annually) per user. It includes all Professional Edition features and Departments, Session Recording, Service Queue, Session Audit, Remote Printing, Video Chat, Contacts Management, Annotation, Customer Widget, Custom Domain Mapping, 6 simultaneous Sessions, Diagnostic tools, Post Session Re-direction, Billing, and Webhooks.
Unattended Access
Zoho Assist offers two pricing solutions for Unattended Access: Standard and Professional.
- Unattended Access Standard: The pricing starts from $10 monthly (billed annually) per 25 unattended computers. It includes all features of the Free Edition and also Computer Grouping, Group permissions, Bulk Deployment, Wake on LAN, File Transfer, Remote Power Options, Session Confirmation, Multi-monitor Navigation, Custom Reports, Custom Email Templates, Mobile Apps for the Technician, Screen Capture, and Voice chat.
- Unattended Access Professional: The pricing starts from $15 monthly (billed annually) per 25 unattended computers. It includes all Unattended Access Standard Edition features and Session Recording, Remote Print, Annotation, Diagnostic tools, Video Chat, Departments, Rebranding, Bulk Deployment via Distributor, Custom Domain Mapping, Mobile and IoT devices, Advanced Reports, Billing, and Webhooks.
Alternative Solutions
Several alternative software solutions for Zoho Assist provide various features with different pricing packages. Some popular alternatives of Splashtop Business Access may include RemotePC, ConnectWise Control, AnyDesk, GoToMyPC, TeamViewer, Splashtop Business Access, VNC Connect, Pro, GoTo Meeting, and Getscreen.me.
Conclusion
Zoho Assist stands out as a powerful, versatile remote support and unattended access solution for businesses of all sizes. With its extensive features, secure access, cross-platform compatibility, and flexibility across pricing plans, Zoho Assist caters to a wide range of customer support needs. From its web-based ease of use to seamless integrations with platforms like Zoho Desk and Zendesk, Zoho Assist provides a reliable, efficient tool for IT teams and support technicians. With positive user feedback and competitive pricing, Zoho Assist remains a strong choice for organizations seeking efficient remote support software.
