How to Resolve Mobile App Crashing Problems: A Step-by-Step Guide

How to Resolve Mobile App Crashing Problems: A Step-by-Step Guide

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Mobile apps have become an integral part of our daily lives, offering convenience and functionality for various tasks. However, encountering app crashes can be frustrating and disrupt your workflow or entertainment. 

Guide to Resolve Mobile App Crashing Problems

In this article, we’ll explore practical steps to help you diagnose and resolve common mobile app crashing problems effectively.

Restart Your Device

Sometimes, a simple restart can resolve app crashing problems by clearing temporary data and resetting system processes. Press and hold the power button on your mobile device, then select the option to restart or power off. Once the device has rebooted, try launching the app to see if the problem persists.

Update the App

App developers regularly free updates to address bugs, improve performance, and enhance compatibility with different devices and operating system versions. Check the app store (Google Play Store for Android devices or Apple App Store for iOS devices) for any available updates for the crashing app. Download and install the most delinquent version to see if it resolves the crashing issue.

Check for Device Compatibility

Ensure that your mobile device meets the app’s minimum system requirements and is compatible with the operating system version specified by the app developer. Some apps may not function properly on older devices or newer operating system versions, leading to compatibility issues and crashes. If your device is not consistent, consider using an alternative app or upgrading to a newer device.

Clear App Cache and Data

Cached data accumulated by the app over time can become corrupted and cause crashes. Clearing the app store and data can help resolve such issues. Go to your device’s Settings, select Apps or Applications Manager, find the crashing app in the list, and tap on it. Then, select the option to clear the cache and clear the data. Clear data will reset the app’s initial state so that you may lose any stored preferences or login credentials.

Reinstall the App

If the app continues to crash despite updating and clearing cache/data, consider uninstalling and reinstalling it. This process removes any corrupt installation files and restores the app to its default settings. Locate the app on your instrument, press and hold its icon, and then select the option to uninstall or remove. Once uninstalled, visit the app store to download and reinstall the latest version of the app.

Check for Operating System Updates

Ensure that your mobile device’s operating system is up-to-date with the latest software updates. Operating system updates often include bug fixes and safety patches that can address stability issues and improve app performance. Go to your device’s Settings, select System or Software Update, and check for any available updates. Download and install the updates if prompted.

Disable Battery Optimization

Some mobile devices have battery optimization features that restrict background processes and data usage to conserve battery life. However, these optimizations may interfere with app functionality and cause crashes. Disable battery optimization for the crashing app by going to your device’s Settings, selecting Battery or Battery Optimization, and adding the app to the list of exceptions or disabling optimization for it.

Contact App Support

If you’ve tried the above steps and the app continues to crash, contact the app developer’s support team for assistance. Please provide details about the issue, including the steps to reproduce it, any error messages received, and information about your device and operating system version. The app developer can offer troubleshooting guidance or release a patch to fix the issue.

Consider Alternative Apps

If all attempts to resolve the crashing problem fail, consider using alternative apps that offer similar functionality. Explore other apps available in the app store with positive reviews and ratings. You may find a suitable alternative that works smoothly on your device without crashing.

Seek Professional Help

If the app crashing issue persists and significantly impacts your device’s usability, consider seeking assistance from a mobile device repair professional or contacting the device manufacturer’s support team. They can perform diagnostics to identify any hardware or software issues affecting app performance and recommend appropriate solutions.


Dealing with mobile app crashes can be frustrating, but with the right troubleshooting techniques, you can often resolve them and get back to using your favorite apps seamlessly. By restarting your device, updating the app, checking for compatibility, clearing app cache/data, reinstalling the app, updating the operating system, disabling battery optimization, contacting app support, considering alternative apps, and seeking professional help if needed, you can effectively address common mobile app crashing issues. Remember to keep your device and apps updated regularly to prevent future crashes and ensure optimal performance.

TechGolly editorial team led by Al Mahmud Al Mamun. He worked as an Editor-in-Chief at a world-leading professional research Magazine. Rasel Hossain and Enamul Kabir are supporting as Managing Editor. Our team is intercorporate with technologists, researchers, and technology writers. We have substantial knowledge and background in Information Technology (IT), Artificial Intelligence (AI), and Embedded Technology.

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