Hailing from San Francisco, CA, Pathlight is a Realtime Performance Management (RPM) platform meticulously engineered to amalgamate performance data, coaching, and communication into a singular hub. This ingenious design fosters a culture of data-centric management across all echelons of the organizational framework. With an unwavering commitment to enhancing productivity, Pathlight emerges as a beacon of innovation in the performance management landscape.
Pathlight Overview
Create a high-achieving team that consistently meets its goals with Pathlight – the exclusive performance management solution for teams interacting with customers. The platform provides instant and practical insights that enhance your team’s output, excellence, and effectiveness throughout all company levels. The outcome is a team that possesses precise self-awareness, benefits from appropriate guidance, and demonstrates continuous daily improvement.
Through an integrated fusion of Performance Analytics, Quality Assurance, and Workforce Management, the platform emerges as the foremost comprehensive system, catering to the needs of sizeable customer service and sales teams to ensure their seamless alignment with objectives. By harnessing the power of Performance Analytics, Pathlight delves deep into data-driven insights, allowing organizations to meticulously monitor their teams’ productivity, efficiency, and overall performance. This analytical prowess is a guiding light, enabling data-backed decision-making and fostering a culture of continuous improvement.
Key features of Pathlight
| Reports | Reports Interface Steps to Answer Graphs and Charts Score Cards Dashboards Reports Interface Share Reports |
| Data Updates | Real-Time Updating Email Reports Historical Snapshots Real-Time Updating |
| Visualization | Graphs and Charts Score Cards Dashboards Formats |
Recommendations and Ratings
The platform receives mostly positive reviews from several user review platforms. According to SoftwateAnalytic.com experts’ recommendations, Pathlight achieved an overall 85%. Users at the G2 review rate the platform 4.6 out of 5, and indeed rates it at 3.2 out of 5.
